In a cardiovascular emergency, time is of the essence. When the heart is severely failing or an artery is blocked, every minute that passes without specialized medical attention can make all the difference in the patient's recovery.
This section has been created exclusively to provide a quick and direct way to contact emergency services in critical, life-threatening situations.
CARDIOLOGICAL EMERGENCY HOTLINE
If you or a family member are experiencing a critical heart event right now, contact us immediately:
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📞 Dr. Alvaro Torre, Clinical and Interventional Cardiologist, Direct Phone Number: +52 (999) 565 7050
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🏥 Hospital Backup Location: Go directly to the Emergency Room of Clinica de Merida (Calle 32 No 242, Colonia García Ginerés) and request that Dr. Alvaro Torre be notified immediately.
How can you tell if you're experiencing a real cardiovascular emergency?
To ensure that this telephone line remains free for patients in a real emergency, it is essential to identify which symptoms constitute a real emergency and which should be addressed during regular consultation hours.
🔴 REAL EMERGENCY CASES
(Call immediately or go to the Emergency Room)
If any of the following symptoms occur, activate the emergency protocol without delay:
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Intense chest pain or pressure: A sensation of being tightly squeezed in the chest, especially if the pain radiates to the left arm, neck, jaw, or back, accompanied by cold sweats. (An imminent sign of a heart attack.)
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Sudden and severe shortness of breath: Extreme difficulty breathing that begins unexpectedly, whether at rest or with the slightest movement.
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Sudden loss of consciousness (Syncope): Sudden fainting spells where the person loses consciousness completely for no apparent reason, especially if they occur after experiencing palpitations.
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Violent palpitations with general malaise: A sensation of the heart racing, accompanied by severe dizziness, blurred vision, extreme weakness, or chest pain.
🔵 REGULAR CONSULTATIONS, APPOINTMENTS AND QUESTIONS
The following cases are not medical emergencies and should not be reported to the 24-hour emergency line. For these, please contact us using the button at the end of this text and we will assist you immediately first thing the next business day:
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Schedule or reschedule appointments for general consultations, preventive checkups, or pre-operative evaluations.
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Inquire about the price of the Comprehensive Cardiac Evaluation (MXN $1,200) or available appointment times.
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Questions about medication dosages, prescription renewals, or interpretation of previously performed tests.
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Mild or chronic symptoms that have been present for weeks or months and have not shown a sudden worsening.
Action Protocol: What to do in case of an emergency in Merida?
If you identify that the symptoms correspond to a real emergency, follow these three steps to safeguard the patient's health:
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Stay calm and call: Contact the emergency number +52 999 565 7050. Briefly explain the main symptom (e.g., "My family member has severe chest pain and is sweating profusely").
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Safe transport: Don't wait for the pain to subside. Go immediately to the Emergency Department at Clinica de Merida, which has the necessary technological infrastructure, intensive care unit, and cardiac catheterization labs to treat heart attacks or arrhythmias 24 hours a day.
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Notify reception: Upon arrival at the hospital's Emergency Department, immediately inform the nursing and reception staff that you have already contacted Dr. Alvaro Torre so that the on-call team can coordinate our interventional procedure immediately.
Frequently Asked Questions about the Emergency Department (FAQ)
Does the doctor handle emergencies directly at the hospital?
Yes. As a Clinical and Interventional Cardiologist, I am trained to perform emergency life-saving procedures (such as cardiac catheterizations and angioplasties to unblock arteries during a heart attack). Once the patient arrives at Clinica de Merida and is stabilized in the emergency room, I intervene directly to perform the necessary procedure.
What happens if I call outside of consultation hours with a question about my treatment?
To ensure the availability of the emergency line, calls that do not correspond to a genuine medical emergency cannot be answered through this channel. We appreciate your understanding and ask that you use the office contact button exclusively for administrative or prescription-related inquiries, which is monitored Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.
Your Heart in Expert and Certified Hands
I am Dr. Alvaro Torre, a Clinical and Interventional Cardiologist. My medical practice is guided by excellence and continuous professional development.
Postgraduate studies at the Ignacio Chávez National Institute of Cardiology, the leading cardiovascular institution in the country.
Certified and Verified Physician: Professional License: 8349496 | Specialty License: 11577241.
